Retail / Customer Service
The new retail academy offers courses at every level, so if you’re returning to work following a break, or are currently working within the retail industry looking to develop your career we have the course for you.
Academy students can choose to study full time or part time daytimes or evenings, to fit around your existing commitments.
For more information on the Retail and Customer Services contact Services to Business on 01482 598855 or email information@servicestobusiness.org
City & Guilds Level 2 Certificate in Retail
The City & Guilds Level 2 Certificate in Retail is suitable for employees/potential employees in most retail environments. The emphasis is placed on delivering high standards of retail skills and recognising problems as they arise.
NCFE Level 2 Certificate in Beers, Wines & Spirits - Retail Product Knowledge
The NCFE Level 2 Certificate in Beers, Wines & Spirits - Retail Product Knowledge aims to provide individuals with help and information to carry out their job role effectively and successfully. The certificate is tailored towards employees working in a re
NCFE Level 2 Certificate in Chilled Food Retail Skills
The NCFE Level 2 Certificate in Fresh Foods Retail Skills aims to provide individuals with help and information to carry out their job role effectively and successfully. The certificate is tailored towards employees working in a retail environment and who
NCFE Level 2 Certificate in Fresh Foods Retail Skills
The NCFE Level 2 Certificate in Fresh Foods Retail Skills aims to provide individuals with help and information to carry out their job role effectively and successfully. The certificate is tailored towards employees working in a retail environment and who
NCFE Level 2 Certificate in National Lottery Retail Skills
The NCFE Level 2 Certificate in National Lottery Retail Skills aims to professionalise the role of individuals working in UK convenience stores by providing candidates with the skills and knowledge required to promote and sell lottery products to customer
NCFE Level 2 Certificate in News & Magazines Retail Skills
The NCFE Level 2 Certificate in News & Magazines Retail Skills aims to provide individuals with help and information to carry out their job role effectively and successfully. The certificate is tailored towards employees working in a retail environment an
NCFE Level 2 Certificate in Retail Customer Service Skills
The NCFE Level 2 Certificate in Customer Service Retail Skills aims to provide individuals with help and information to carry out their job role effectively and successfully. The certificate is tailored towards employees working in a retail environment an
NCFE Level 2 Occupational Health & Safety
The NCFE Level 2 Certificate in Occupational Health & Safety aims to provide individuals with help and information to carry out their job role effectively and successfully. The certificate is tailored towards employees working in retail or other business
NCFE Level 3 Certificate in National Lottery Retail Management Skills
The NCFE Level 3 Certificate in National Lottery Retail Management Skills aims to professionalise the role of individuals working in a management role in UK convenience stores by providing candidates with the skills and knowledge required to manage the pr
NCFE Level 3 Certificate in News & Magazines Retail Skills
The NCFE Level 3 Certificate in News & Magazines Retail Skills aims to provide individuals with help and information to carry out their job role effectively and successfully. The certificate is tailored towards employees working in a retail environment an
NVQ Level 2 Customer Service
The Customer Service Level Two qualification is suitable for all employees who have a customer-facing role within their organisation. The emphasis is placed on delivering high standards of customer service and recognising problems as they arise.
NVQ Level 2 Retail Skills
The Retail Skills Level Two qualification is suitable for most retail employees. The qualification will be appropriate for employees who are already competent in basic skills and require recognition for a wider range of abilities within retailing. The emp
NVQ Level 3 Customer Service
This qualification is suitable for employees who have a senior/supervisory position within their organisation. It encourages the employee to examine the standards of customer service offered by their team and to promote continuous improvement of their own
NVQ Level 3 Retail (Management Pathway)
This qualification is suitable for employees who have a senior/supervisory position within their organisation. It encourages the employee to examine the standards of retail service offered by their team and to promote continuous improvement of their own a
NVQ Level 4 Customer Service
The qualification is about the senior customer service role within an organisation that treats customer service as a priority. You do not have to be a line manager of other people or even have manager as part of the title; however you should hold a positi